Table of Contents


Dear All

At Leisure Hire the health and safety of our team and clients is of paramount importance and as a result of this, as it became clear that we would be unable to provide the required level of service during the lockdown period, we took the difficult decision to temporarily close our business for a period.

Whilst we have been closed, we have worked hard to understand how our equipment can be used safely and whilst we are not currently able to make all of it available, we’re constantly reviewing ways that we can help provide the experiences that you, our clients, need when it is safe to do so.

We have also been adjusting our premises and working practices to ensure that we are operating safely, for example introducing additional cleaning regimes to do all that we can to help stop transmission of this virus.

This plan sets out what we are doing to keep everyone safe and details the specific measures that are being taken. Given the everchanging nature of this situation this plan will also keep changing and evolving to ensure it remains up to date and relevant.

As we start to re-open our business we will do so with social distancing in place and will be continuing to refine the most effective ways of operating. It will mean we have to do some things differently, but rest assured we will still be putting our colleagues and guests first, doing whatever we can to make our events as enjoyable as is possible but all wrapped in a package to keep guests, along with our hard working and extremely dedicated colleagues, safe.

So, as we carefully ease towards our new normal and teams start to re-engage please get in touch if we can help.

With many thanks

Geoff Green, Tim Morrison

Leisure Hire Directors

 1. Social Distancing due to Covid-19

COVID-19 is the latest virus that can affect the lungs and airways and so require social distancing measures to be implemented to reduce the risk of infection.

It is caused by a virus called coronavirus and symptoms are a cough, a high temperature and shortness of breath. These symptoms are similar to a common illness such as a cold and flu. Covid-19 is generally spread by virus particles from coughing or sneezing landing in the mouth or nose of others nearby and on some surfaces where others pick it up on their hands and transfer it to their mouth, nose or eye. The virus is believed to live outside the body on some surfaces for several hours.

People and businesses are concerned about Covid-19 for a number of reasons that may include the following:

  • The scientific community is learning quickly about this virus but there is a lot they don’t know yet which is inevitably causing uncertainty. On top of that, media speculation about what might happen in the future and some of the sensationalist headlines we are seeing on TV and in the newspapers doesn’t help.
  • The mortality rate (number of deaths relative to the number of cases) is believed to be higher than seasonal flu.
  • This virus is believed to be more contagious than seasonal flu.
  • Vaccines that protect people most at risk of flu and its complications do not protect against all flu viruses and there is currently no vaccine for Covid-19. This will almost certainly change in the future, but not in the short term.
  • Covid-19 has symptoms like most other flu viruses, so it can be hard to know if you have it. This isn’t a problem for most people because symptoms are likely to be relatively mild, but they can be more serious for some including the elderly (over 70), those with a weak immune system and those with long-term conditions like diabetes, cancer and chronic lung disease. The Government has also included pregnant women in the high risk category.
  • People can carry the virus without realising for up to 14 days.

The purpose of this policy is to establish the management arrangements required for ensuring that our facilities and event venues have measures in place for the protection of team members, others who are not in employment (guests, visitors and suppliers etc.) and for the purpose of demonstrating this to others as part of due diligence processes. 

For Covid-19 specific risks, the Government have produced guidance documents which should be read in conjunction with this policy published here:

2. Our Policy

So far as is reasonably practicable and in-line with UK government advice, we are committed to reducing the risk of exposure to viruses for our team members, members of the public and others (guests, visitors and suppliers.)

The Department of Health and Social Care and Public Health England publish their guidance to This information and links to other relevant GOV.UK guidance related to the exposure to viruses is the primary source of information upon which this policy and guidance documents are based. 

For the purpose of compliance with health and safety law, the content of this document is designed to meet the functional requirements of the following legislation:

  • The Health and Safety at Work etc. Act 1974
  • The Management of Health and Safety at Work Regulations 1999
  • The Personal Protective Equipment Regulations 2002
  • The Control of Substances Hazardous to Health Regulations 2002
  • The Workplace (health, safety and welfare) Regulations 1992

3. Implementation

This policy and guidance documents, along with all revisions, will be issued for Leisure Hire’s business premises and for event venues for which the senior operative will be responsible as follows:

  • Implementing this policy and operating standards for Leisure Hire’s equipment being used within the Venue under their control and for maintaining the standards in place at all times through regular checks that must include enforcing regular handwashing, provision of anti-bac and regular cleaning schedules
  • Providing operational feedback to assist with improvements to this policy and/or operating standards

Currently, all members of staff will be advised to stay home and self-isolate if they are showing any symptoms of Covid-19.

During the current outbreak this policy and guidance will be kept up to date by the Senior Management Team having reviewed changes to Government advice and in the context of operational feedback from our teams.


4. Safe Working Practices 

Leisure Hire are continually evolving how equipment can be safely deployed and operated in light of current events.

We also continually review and revise working practices within our facilities. These are then clearly communicated to staff through structured training, updated site signage, updated risk assessments and operating procedures.


5. Training 

All team members will be required to complete training prior to returning to work. This training will cover specific processes for our facilities and equipment being operated during events and as a minimum the following will be covered:

  • Covid-19 awareness
  • Social distancing
  • Employee awareness
  • Cleaning and disinfecting your work area
  • Safe practices for deploying and operating equipment
  • Social distancing guidelines for managing events

6. Posters & signage 

These will be displayed as reminders to all team members & guests in the following areas:

  • In reception areas
  • In offices
  • In kitchens
  • In toilets

7. PPE

Personal protective equipment will be provided to team members where appropriate.


8. Social Distancing – front of house

Guests will be advised to practice social distancing by standing at least 2 meters away from other people (not travelling with them) while:

  • using equipment supplied by Leisure Hire
  • waiting in queues to use equipment supplied by Leisure Hire

Areas will be marked out for the above using floor tape and staff will be trained in how to enforce appropriate movements within those areas. Other physical layouts will be arranged as necessary to ensure appropriate distancing or maximum capacities are introduced.


9. Social Distancing – back of house

Where possible team members will work from home. Team members will be trained to practice social distancing by working at least 2 meters away from others wherever possible.

Team meetings will be conducted online or in an environment that allows for safe social distancing measures. In addition, team members will be encouraged to:

  • Bring their own food, additional space for team members to take their breaks will be introduced and team members will be encouraged to eat in outside areas.
  • Maintain regular housekeeping practices, including routine cleaning and wiping down of surfaces and equipment, for example in between usage or after handling
  • Practice sensible social distancing, maintaining 2-meters between co-workers
  • Use tissues and rubbish bins provided
  • Consider wearing masks over your nose and mouth to prevent spreading the virus
  • Report any safety and health concerns immediately

10. Hand wash facilities

Hand sanitiser stations will be placed at all staff and guest entrances and all areas where guests or team members are required to be present in any volume.

These will include receptions, kitchens, offices and toilets and there will be prompts to remind guests and team members to sanitise their hands.